Frequently Asked Questions

General

Is a software subscription required?

Yes, a software subscription is an integral part of the bubl experience. With bublOS, you gain access to native Zoom and Teams functionality, calendar integration via Outlook and Google Calendar, immersive environments, and AI-driven features that enhance focus and wellness. The subscription costs $1,200 per year, per unit, and includes over-the-air updates and ongoing support to ensure your bubl unit remains cutting-edge.

Do you have larger pod sizes?

Not currently, but we are developing a new model designed to accommodate 2-4 people, which will also be ADA compliant. This model is targeted for release in early 2025 and will expand the versatility of bubl’s solutions for collaborative and inclusive workspaces.

Is bubl ADA accessible?

Currently, bubl units are not ADA compliant due to their compact size, which does not accommodate wheelchair access. To achieve ADA compliance, a unit would need to have a minimum dimension of 5 feet to allow for wheelchair maneuverability, which can also necessitate fire suppression systems in certain jurisdictions. We are actively working on a larger model, slated for a 2025 release, that will meet ADA standards. In the interim, we recommend a custom buildout for ADA-compliant soundproof enclosures.

What parts of the booth can be customized?

Bubl offers customization options to suit your aesthetic and functional needs. The exterior comes in standard black or white, with custom colors available for orders of 10 or more units. The interior decorative felt is available in light or dark options.

Do you provide a warranty?

Every bubl unit includes a two-year warranty starting from the date of purchase. This warranty covers the full cost of repairs or replacements for any manufacturing defects. It does not cover damages resulting from misuse, improper assembly, or damage caused during relocation. Additionally, a bublOS subscription extends coverage with reduced replacement part costs and proactive maintenance monitoring. For full details, visit our warranty page at: https://bubl.space/warranty.

Is the tech upgradeable?

We designed bubl with high-quality, future-proof technology intended for a lifespan of at least 10 years. If a component needs upgrading or replacement, our modular build design makes it easy and accessible, ensuring your unit remains state-of-the-art.

Is the height of the desk adjustable?

Yes, bubl features a height-adjustable desk controlled via a single tap on the touchscreen interface. Users can select from sit and stand height presets or customize the desk height within a 20-inch range for optimal comfort and flexibility.

How is bubl connected to power?

Bubl connects using a single 10-foot power cord with a standard 3-prong plug. We recommend plugging each unit into its own dedicated outlet. Note: In Chicago, local jurisdiction requires units to be plugged into a dedicated branch circuit.

How is bubl delivered and installed?

Each bubl is shipped in four heavy-duty cardboard boxes on a wooden pallet. Self-assembly requires two adults and approximately 1-2 hours per unit. For a hassle-free experience, our white glove installation option includes delivery, onsite assembly, and removal of all packaging materials by expert installers.

Does bubl conform to fire code?

Our pods are designed to be less than 48 inches in both floor dimensions to avoid triggering sprinkler system requirements per NFPA 13, §8.4.4.3.1. If a fire suppression system is required by local authorities, each bubl includes a removable fire sprinkler access panel. For bulk orders, we recommend pre-drilling sprinkler holes at no additional charge before shipment to maintain the warranty. Cutting holes after delivery voids the warranty. For fire suppression inquiries, contact us at hello@bubl.space.

How do I purchase (direct vs. dealer)?

You can purchase directly from us by requesting a quote on our website (https://bubl.space). Alternatively, we work with a network of dealers. A full list of partners is available on our website.

Does the pod have ventilation and air filtration?

Yes, bubl is equipped with four powerful fans (two intake, two outtake) that displace 200 cubic feet of air per minute, ensuring a complete air refresh every 60 seconds. HEPA and carbon filters eliminate 99.97% of harmful particles, creating a safe and clean environment.

Can you control the airflow or temperature inside the bubl?

Yes, users can adjust fan speed via the touchscreen interface to match their temperature preferences. The system’s temperature sensors automatically regulate fan operation to maintain a cool and comfortable space.

How soundproof is the bubl?

Bubl reduces noise by 30 decibels on the NIC scale, muffling external sounds for an optimal acoustic environment. While not completely soundproof, this level of insulation combined with built-in white noise playback enhances focus and productivity.

Does it come with a chair?

Bubl does not include a chair, but we offer an adjustable chair designed for maximum comfort as an add-on purchase. If using your own chair, we recommend one with adjustable height starting at 22 inches and a base diameter of 24 inches or less.

Is a bubl moveable after installation?

Yes, bubl units are built on wheels and stabilized with leveling feet. These feet can be raised, allowing the unit to be moved to a new location with ease.

What are the lead times for units?

Standard color variations typically ship within 4-6 weeks, while customized batches require 10-12 weeks.

Is bubl built sustainably?

Bubl demonstrates a strong commitment to sustainability through design, manufacturing, and operations:
• Sustainable Materials: The structure incorporates recycled metals, while the interior uses recycled PET felt, acoustic foam, and industrial carpet.
• Eco-Friendly Packaging: Compact biodegradable packaging reduces waste and transportation emissions.
• Durable Design: Modular components extend the lifespan and reduce waste from replacements.
• Energy Efficiency: Intelligent software minimizes energy use through adaptive modes like sleep, walk-by, and wake.

What certifications does bubl have?

Bubl units meet rigorous safety and environmental standards:
• UL/ETL Listed: Approved by Intertek to UL Standards.
• UL STD 962: Compliant with new prefabricated privacy booth requirements.
• CSA 22.2 #203: Certified by the Canadian Standards Association.
• TSCA VI & CARB: Compliant with formaldehyde emission standards for composite wood.

Do you offer any variants with more privacy?

Yes, we offer electronic privacy glass (controlled via touchscreen) and customizable door patterns and decals for enhanced privacy.

Does the bubl have a power outlet and USB ports?

Yes, each unit includes two standard outlets, one USB-A port, one USB-C port, and a built-in wireless charger. The USB ports are not designed to charge laptops, but the outlets can.

How do I connect my device to bubl’s display for use as a secondary monitor?

Devices can connect to the 27" 4K display via the USB-C docking cable attached to the desk inside the unit.

Software

What software products are you integrated with?

We integrate with Microsoft Teams and Zoom for seamless video conferencing, as well as Google Calendar and Microsoft Outlook for effortless calendar booking. These integrations are designed to streamline your workflow and ensure a smooth experience.

How does bubl prioritize privacy?

At bubl, privacy is a core pillar of our design. All software applications used within the bubl unit operate in a secure, private environment. We do not monitor, access, or collect any information displayed on screens or connected devices. Our units are equipped with sound-insulating materials to minimize external disturbances and prevent conversations from being overheard. Additionally, any interaction with software or devices within the unit remains strictly under your control, ensuring complete confidentiality.

How does bubl ensure security?

Security is of paramount importance to the bubl team. Our software and hardware solutions are designed to safeguard against unauthorized access. We implement industry-standard encryption protocols to secure data transmission and storage. Regular security audits and updates ensure our system stays ahead of potential vulnerabilities. Furthermore, each bubl unit operates independently within your organization’s network, maintaining strict access controls and compliance with enterprise security standards.

How does calendar booking work?

With bublOS’s integration into Google Calendar and Microsoft Outlook, scheduling is simple and intuitive. The bubl unit connects directly to your organization’s meeting room booking system, allowing you to reserve a unit for a specific date and time just like booking a traditional meeting room. This integration helps streamline resource management and ensures that bubl is available when you need it.

Does bubl provide software updates? How does that work?

Yes, one of the key benefits of a bubl unit is its ability to improve over time through software updates. As we develop new features and refine the user experience, updates can be delivered seamlessly via WiFi or Ethernet connections. Your organization’s administrator can manage these update settings to align with your preferences, ensuring smooth and timely enhancements without disrupting operations.

How do user accounts work with bubl? Do I need to log in?

Bubl uses organizational-level accounts, meaning each unit is configured with its own dedicated account. This eliminates the need for users to log into personal accounts. Instead, users can join Zoom or Teams calls directly through the bubl unit’s account, simplifying access and maintaining privacy.

What type of sensors does a bubl have?

Each bubl unit is equipped with advanced sensors to enhance the user experience. These include occupancy sensors, temperature sensors for automated fan control, and lighting sensors to ensure optimal comfort and efficiency. These features work together to create a tailored and adaptive environment for every user.

What type of data can be accessed via the Admin dashboard?

The bubl Admin Dashboard provides valuable insights into the utilization of your organization’s units. You can access data such as usage patterns by day and time, how the units are being used (e.g., conference calls vs. second monitor), and real-time occupancy status. These insights help optimize resource allocation and improve overall efficiency.

Still have questions?